All new and not used items that are being returned must first received a RMA (Return Material Authorization). Items that do not have an RMA may result in additional costs and delayed credit. Items which are ineligible for return will receive no credit. Please keep in mind that many items are subject to a restocking fee and freight charges if the original order included freight.

Unless otherwise notified, all returns should be shipped back to the warehouse from where they were originally shipped. Returns to a different warehouse may delay credit.

Please sign the Bill of Lading as “Damaged” and file a claim with the trucker. If the unit is damaged beyond repair, you may order a replacement. NOTE: The additional freight cost should be included with your claim.

If the damage was concealed, you must file a claim within ten (10) days of delivery.

We have years of experience in supplying and installing instantaneous water heaters, and will be happy to talk you through the options available. We also offer extended warranties and a regular service plan for all our new water heaters. We can supply new water heaters that are cost-effective, eco-friendly, and backed by our warranty, or we can offer you a regular service plan on your existing water heater.